24/7 Technical Support & Maintenance
Uninterrupted operation of your network — under the control of professionals. Comprehensive technical and IT service maintenance of gas stations. Work stably 24/7 — without downtime and risks.
Description
A modern gas station is a complex technological complex, where every minute of downtime means direct financial losses and risks for the business.
ITBI provides a full cycle of service maintenance of gas stations: from оперативної технічної підтримки → from operational technical support and equipment prevention to incident management and development of service infrastructure.
We work according to the principle of proactive service — we prevent problems before they affect the operation of stations.
This allows to standardize service across the entire network, increase the reliability of operations and focus on business development, transferring technical issues to a team of experts with 15 years of experience in fuel retail.
What is included in the service?
- 24/7 support and Service Desk.
- Prompt registration, diagnostics and resolution of incidents.
- Guaranteed response time.
- Support of cash systems, POS equipment, software MPos.
- Maintenance of servers, network and peripheral equipment.
- Control of operability of payment and fiscal components.
- Regular technical checks and updates of systems.
- Prevention of аварійних ситуацій → prevention of emergency situations and reduction of the risk of downtime.
- Control of correctness of operation of software.
- Operational elimination of hardware malfunctions at locations.
- Replacement and configuration of equipment without stopping the operation of gas stations.
- Control of access rights of personnel.
- Data backup and protection.
- Ensuring continuity of business processes.
Key benefits for your business
Continuous operation of the gas station network
Industry expertise
Reduction of operational risks
Plans
Description of services provided within the Tariff Service Packages of fuel filling complexes | Maximum service | Optimum | Minimum subscription fee
Scheduled maintenance of ECR | once per quarter | once per quarter | once every six months
Scheduled maintenance of PC and peripherals | once per quarter | once per quarter | once every six months
Receiving requests to the hotline | 24/7 | 24/7 | 24/7
Consultations on malfunction issues of ECR and equipment that lead to downtime | 24/7 | 24/7 | 24/7
Consultations on software operation issues | from 9 to 18 on working days | from 9 to 18 on working days | from 9 to 18 on working days
Consultations on other service maintenance issues | from 9 to 18 on working days | from 9 to 18 on working days | -
Time to eliminate a malfunction that leads to gas station downtime (+2 hours if over 80 km) | 4 | 8 | 24
Multi-post systems (more than 2 cash desks at the facility) | Yes | Yes | No
Required not less than 2 cash desks | + | + | -
Tariff per 1 km in UAH excluding VAT (for unscheduled visits) | 13.5 | 13.5 | 13.5
Hotline, remote elimination of ECR failures, control of calls to acquiring | 1,275.00 | 850.00 | 600.00
Maintenance of ECR, POS equipment and network equipment | 2,430.00 | 1,620.00 | 700.00
Additional services: multi-post systems, payment at fuel dispensers, Assistant | 450.00 | 300.00 | 300.00
Cost of the service, UAH excluding VAT | 4,155.00 | 2,770.00 | 1,600.00
License rental + license support of MPos | 500.00 | 500.00 | 500.00
Works not included in the Tariff Package, per 1 hour / UAH excluding VAT | 800.00 | 800.00 | 800.00
Coefficient applied to services provided outside working hours | 1.50 | 1.50 | 1.50
Ready for transformation?
Request a Consultation! Our specialists will select the optimal solution and help to implement it.
Request a Consultation! Our specialists will select the optimal solution and help to implement it.
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